How do I report a problem with the live stream?

You can contact our support team via

When contacting Support please provide the following information:

  • The mobile device you are using
  • Your physical location (City/State/Country)
  • What kind of Internet connection are you using? i.e. home network, or business/commercial, hotel etc
  • The name of your internet service provider (e.g. Comcast, BT, Sky, AT&T, Time Warner, etc.)
  • Type service provider (e.g. Cable modem, DSL/ADSL, mobile air card, etc)
  • Are you using a wired or wireless connection
  • Your bandwidth download speed:


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