You can contact our support team via e-mail:appsupport@cricket.com.au
When contacting Support please provide the following information:
- The mobile device you are using
- Your physical location (City/State/Country)
- What kind of Internet connection are you using? i.e. home network, or business/commercial, hotel etc
- The name of your internet service provider (e.g. Comcast, BT, Sky, AT&T, Time Warner, etc.)
- Type service provider (e.g. Cable modem, DSL/ADSL, mobile air card, etc)
- Are you using a wired or wireless connection
- Your bandwidth download speed: speakeasy.net/speedtest orspeed.neulion.com:1855/nlspeedtest/